Frequently Asked Questions

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1. Service Area

 

Question: What area do you serve?

Answer: We proudly serve Western Canada, including all major areas in Alberta, British Columbia, Saskatchewan, and Manitoba.

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2. How Charges Are Calculated

 

Question: How do you calculate your service charges?

Answer: Our pricing is based on a base rate plus the total time dedicated to your service. This includes the driver's full time from yard departure to your drop-off, waiting for you, and the return trip to the yard for final checks. We provide a clear, all-inclusive quote upfront.

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3. Booking & Availability

 

Question: How far in advance should I book?

Answer: We recommend booking at least 30 days in advance to have the best chance of securing your preferred time. We will always do our best to accommodate last-minute requests based on driver availability.

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4. Vehicle Safety & Insurance

 

Question: Is the vehicle covered by insurance?

Answer: Yes, absolutely. Our policy is designed to cover your vehicle during the entire service period, from the moment we take pick you up until we drop you off.

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5. Driver Vetting and Reliability

 

Question: What is the screening process for your drivers?

Answer: All our drivers undergo extensive training, and regular driving record reviews. They are professional, vetted, and committed to the highest standards of safety and service. Many of our drivers were cleared to provide transport for the G7 Summit in Kananaskis. 

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6.Why should I choose your service over a standard shuttle or taxi?

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Answer: We are a premium transportation partner, not just a shuttle service. While we utilize a modern fleet of well-maintained vehicles, our true distinction is our unmatched customer service and preparation. Unlike services that run like a taxi and simply show up, we go above and beyond: our dedicated drivers perform thorough pre-inspections, travel to pickup your requested amenities (like a charcuterie boards), and conduct post-trip quality checks, ensuring a seamless, reliable, and truly exceptional experience from start to finish.

 

7.Food and Amenity Upgrades

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Question: Do you offer food upgrades?

Answer: Yes! We offer a range of premium upgrades, including a pre-ordered charcuterie boards, beverage service, and other personalized amenities to enhance your experience. These options can be selected when you make your booking.

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8. Length of Service

 

Question: How long does a typical service take?

Answer: The duration varies based on your travel distance and your waiting time. We provide an estimated timeline with your quote, and our drivers are efficient to ensure you get back on the road as quickly as possible.

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9. Cancellation Policy

 

Question: What is your cancellation or rescheduling policy?

Answer: Our cancellation policy is tiered based on notice time. If you cancel with more than 7 days notice, you only forfeit 25% of your deposit. Cancellations made with less than 48 hours notice forfeit the full payment. For a full, detailed breakdown of our tiered refund structure, please visit our complete Cancellation Policy page. 

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10. Special Requests

 

Question: Can the driver make a quick stop or run an errand for me?

Answer: Our service is primarily focused on transportation. For special requests like a brief, necessary stop, please mention it during booking. Extra time for stops may be subject to a minor additional time charge.

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Ready to take the next step in reserving a shuttle?

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