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CALGARY SHUTTLES PRIVACY POLICY

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Effective Date: November 1, 2025

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Welcome to Calgary Shuttles (the "Website"), an online booking and information portal for passenger shuttle and transportation services operating in and around Calgary, Alberta. This website is operated on behalf of a partnership between YYCTOURS and RTB Tours (collectively referred to as "We," "Us," or "Our"). This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit our website, book a service, or otherwise interact with us.

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We are committed to protecting your privacy in compliance with Canada’s privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA).

 

1. Personal Information 

 

"Personal Information" is any information about an identifiable individual. We collect the following types of Personal Information from you:

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Category Information 

Booking & Contact Data (Full Name, Phone Number, Email Address, Pickup/Drop-off Location, Number of Passengers, Service Date/Time) to process your booking, confirm your reservation, communicate updates about your service, and provide the transportation service.

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Payment Data

Credit card number, expiry date, CVC/CVV (handled by our payment processor).

To process payment for your booking and prevent fraudulent transactions. Note: We do not store your full credit card number on our servers.

 

Correspondence Data

Any information you provide via email, contact forms, or phone calls.To respond to your inquiries, provide customer support, and resolve issues.

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Technical & Usage Data

IP address, device type, operating system, browser type, pages viewed, time spent on the site, and referral source.To maintain the security of our website, analyze website traffic, improve user experience, and detect fraud.

 

2. How We Collect Your Information

 

We collect Personal Information in three primary ways:

  • Directly from You: When you manually input information to book a shuttle, fill out a contact form, or sign up for a newsletter.

  • Automatically via Technology (Cookies & Tracking): Our website, uses cookies and similar tracking technologies (like Google Analytics) to collect Technical and Usage Data as you browse the site. You can manage your cookie preferences through the pop-up banner provided by the Website.

  • From Our Partners: In the course of fulfilling the service, we may receive updated or necessary information about your booking from our operating partners (YYCTOURS and RTB Tours).

 

3. Why We Collect and Use Your Information

 

We only collect and use your Personal Information for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include:

  • Service Fulfillment: To coordinate, schedule, and deliver the shuttle transportation service you booked.

  • Payment Processing: To process your transaction and issue invoices or receipts.

  • Communication: To provide service-related communications (e.g., booking confirmations, delays, driver contact).

  • Accountability & Legal: To maintain accurate business records, meet our contractual obligations, and comply with all applicable legal and regulatory requirements (including transportation and tax laws).

  • Website Improvement: To monitor and analyze the effectiveness of our website and services.

 

4. Disclosure and Sharing of Your Personal Information

 

We are committed to being transparent about how your information is shared. We may disclose your Personal Information to the following parties:

 

A. Operational Partners (YYCTOURS and RTB Tours)

 

Calgary Shuttles is the booking and marketing platform for a transportation service delivered through a partnership between YYCTOURS and RTB Tours.

  • We will share your Booking & Contact Data with both YYCTOURS and RTB Tours so that one of the partner companies can dispatch the vehicle, assign a driver, and ensure the service is successfully provided and fulfilled.

  • By booking a service through this Website, you provide your implied consent for us to share your Personal Information with our partners, YYCTOURS and RTB Tours, for the necessary purpose of providing the transportation service.

 

B. Third-Party Service Providers

 

We may use third parties to perform functions or to provide services on our behalf. These service providers are only given the Personal Information necessary to perform their specific services and are required to provide a comparable level of protection to the data.

  • Our website hosting provider stores and processes the data collected on our behalf.

  • Payment Processors: Companies that securely handle your Payment Data (e.g., Visa, Mastercard) and process the financial transaction.

  • Analytics Providers: Services like Google Analytics that help us understand website usage.

  • Third Party Shuttle Providers.

 

C. Legal and Regulatory Disclosure

 

We may disclose your Personal Information if we are required or permitted to do so by law, such as in response to a court order, a subpoena, or an investigative demand from law enforcement.

 

5. Security and Data Storage

 

  • Security Safeguards: We use commercially reasonable physical, administrative, and technical safeguards to protect your Personal Information from unauthorized access, collection, use, disclosure, copying, modification, or disposal.

  • Website Security: Our host provides its own security measures, which include HTTPS, SSL encryption, and compliance with the Payment Card Industry Data Security Standard (PCI DSS) for payment processing.

  • Location of Data: Your Personal Information may be stored and processed in Canada or any other country where our host or our service providers operate. You should be aware that privacy laws in other jurisdictions may differ from those in Canada.

 

6. Your Privacy Rights

 

As a Canadian resident, you have rights regarding your personal information, including:

  • The Right to Access: You have the right to request access to the Personal Information we hold about you.

  • The Right to Correction: You can challenge the accuracy and completeness of the information and have it amended as appropriate.

  • The Right to Withdraw Consent: You can withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Note that withdrawing consent may prevent us from being able to provide you with the shuttle service.

 

7. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this Website and update the "Effective Date" at the top.

 

8. Contact Information and Accountability

 

The Accountability for compliance with this Privacy Policy rests with Calgary Shuttles as the brand representing the partnership of YYCTOURS and RTB Tours.

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If you have any questions, concerns, requests to access or correct your Personal Information, or wish to file a privacy complaint, please contact our designated Privacy Coordinator.

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada (OPC) or the Office of the Information and Privacy Commissioner of Alberta (OIPC).

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